Refund Policy
Introduction
Your Excellent Health Service (YEHS) aims to provide high-quality, compassionate care. If you are not satisfied with a service or need to cancel, our refund policy ensures clarity and fairness for all clients.
Eligibility for Refunds
- Refunds are available for services cancelled at least 24 hours before the scheduled appointment.
- Cancellations within 24 hours of your appointment will incur a £100 cancellation fee, except in cases of medical emergency or at our discretion.
- It will cost £50 to re-schedule an appointment on the day.
- Physical products (such as home test kits) can be refunded if returned unused and unopened within 7 days of delivery.
Non-Refundable Items
- Services already rendered (consultations, treatments)
- Partially used products or opened test kits
- Missed appointments (no-shows)
How to Request a Refund
- Contact us via email at yehs@yourexcellenthealth.org or call +44 (0)20 4617 6186.
- Provide your name, appointment date, and reason for the request.
- Refunds will be processed within 7 business days, using the original payment method.
Exceptions
If a service was not delivered as described or there was an error on our part, a full refund will be issued.
This policy is superceded by any specific refund policies outlined in a service contract with you. In cases of dispute, our management will review and resolve the matter fairly.
Contact Information
For questions about our refund policy, contact:
Dr. Ade Buluro
Email: yehs@yourexcellenthealth.org
Phone: +44 (0)20 4617 6186
Address: 25 Harley Street, London, W1G 9QW
Conclusion
YEHS is dedicated to maintaining the highest standards and we value the trust you place in us.
Changes to This Notice
YEHS will occasionally update this policy. We encourage you to periodically review this notice.
Effective – January 1, 2023 Reviewed – January 1, 2025